Appointment Information

Treatment Fees, Appointment and Insurance Coverage

We accept cash, American Express, MasterCard, Visa and Interac.
Gift certificates available.

Insurance

No payment, No paper work, No hassle!

Direct insurance billing available for massage treatments

Treatment Fees, Appointment and Insurance CoverageMassage therapy, shiatsu, reflexology, acupuncture, naturopathy and nutrition counseling are frequently covered by employee benefits.

If you have employee benefits, we may be able to bill your insurance company directly for your treatments .

In case your insurance company does not allow direct billing, you can send your receipts to the insurance company and obtain reimbursement. Please do not hesitate to contact us for any assistance.

Here are some tips that help you reduce treatment cost and save money

Treatment fees can be deductible from income tax returns. Even vitamins or supplements from our dispensary can be tax deductible when recommended by our practitioners.* So be sure to obtain receipts and keep them.
Recommend your friends, family, and co-workers to us. We’ll send you a $10 gift certificate for each referral to express our appreciation. We also provide a special discount (or credit) for your friends to acknowledge your referral.**
* Each tax situation may vary. Check with your accountant.

** Offers may change without notice.

Direct Billing

Available Now – Electronic Billing

No more complicated paper work. No more credit card guarantees. Now, we will simply swipe your employee benefit card.

Our services including acupuncture, chiropractic, naturopathy, nutrition consultation, and massage therapy are covered by many extended health plans.

Just read and follow the simple steps below and bring your card for your appointment.

In order to process direct billing:

First, you need to contact your insurance company, to confirm if an assignment of benefits (direct billing) is allowed under your policy and to check other requirements (e.g. doctor’s prescription, medical deducible etc.).

If your insurance coverage is with Manulife, you need to pre-register on their website first, before the electronic billing can take place.

NOTE: It is also important for you to know that insurance plans will cover only approved services within allowance. If your insurance covers only a part of your treatment cost, the difference will be charged to you on the day of the service. It is your responsibility to keep track of your available amount of coverage.

In the event the payment will not be assigned to us, it will be redirected to you by your insurance company. You will be charged for the treatment and receive a valid receipt with the confirmation of the claim submission.

List of insurance companies that often cover alternative medicine services*

Blue Cross
Chambers of Commerce Group Insurance
Cowan
Desjardins Insurance
Great-West Life
Green Shield
Industrial Alliance
Johnson. Inc
Manulife Financial
Sunlife Financial

* The coverage can vary depending on your specific plan with your company. Check with your insurance provider for details.

Appointments and Hours

We accept new patients without a doctor’s referral.
Patients are seen by appointment only. We are open Monday to Friday 10 a.m. – 7 p.m., Saturday 10 a.m. – 5 p.m.

Acupuncture

Clients are seen by appointment only. An Acupuncture New Patient Form must be submitted. We will review your case, then contact you for a consultation appointment. Please refer to this page for details.

Shiatsu Therapy

Walk-ins and last-minute bookings are welcome, however we strongly recommend making an appointment in advance to secure a therapist and a convenient time. Please call (416) 929-6958 to schedule your appointment.

Massage Therapy

Walk-ins and last-minute bookings are welcome, but we strongly recommend making an appointment in advance to ensure that a therapist is available at a convenient time. Please call (416) 929-6958 to schedule your appointment.

Reflexology

Chiropractic

Walk-ins and last-minute bookings are welcome, but we strongly recommend making an appointment. Please call (416) 929-6958 to schedule your appointment.

Osteopathic Manual Therapy

Walk-ins and last-minute bookings are welcome, but we strongly recommend making an appointment. Please call (416) 929-6958 to schedule your appointment.

Naturopathic Medicine

Walk-ins and last-minute bookings are welcome, but we strongly recommend making an appointment. Please call (416) 929-6958 to schedule your appointment.

If you have specific health concerns and are not sure where to begin, please call us at 416-929-6958. We will be happy to assist you.

Professional Referrals

We accept medical referrals. If you are a health care professional and would like to refer a patient to us, please read the information below.

Dear Health Care Professionals:

Our goal at the Pacific Wellness Institute is to provide the best complementary health care available by working in concert with primary health care practitioners and other professionals. You have my assurance that your patients will be well attended to and that they will benefit from our treatments.

You will receive an acknowledging referral letter with my treatment recommendations shortly after your patient’s first visit. A more detailed report of our findings is also available upon request with the necessary release-form signed by the patient. You will also receive periodic progress reports and a final discharge report upon completion of treatment at my facility.

If you have any questions or would like more information about our services, or would like a tour of our facility, please do not hesitate to call us at (416) 929-6958.

Note to out of town Guests

Pacific Wellness has an international reputation as one of the finest wellness clinics in all of North America. We receive more and more visitors from the U.S. and Europe to obtain series of treatments. For any health concerns that require special attention, we recommend that you complete the necessary forms and submit them to us in advance.

We are also happy to accommodate needs of travelers who simply would like massage therapy for muscle tension and stress.

Pacific Wellness is conveniently located at the corner of Bay and Bloor, in the heart of Toronto. It is in the popular Bloor-Yorkville district and many of the finest hotels such as the Four Seasons Yorkville, Park Hyatt Toronto, Windsor Arms, Sutton Place and Hazelton Hotel Toronto are all within very short walking distance.

While our fees are substantially less than most downtown hotel spas, our experienced therapists strive to provide the highest level of care in our clean and elegant spa-like atmosphere. Here is more information about our professional massage service.